We are looking for a Field Service Engineer / Technician.
About the role:
*Responsibilities include but are not limited to the following
- Work independently for daily service activities not only in Turkey, also international.
- Service activities will be Supervising, Assisting and/or performing service activities such as in below;
- Factory Acceptance Test,
- Site Acceptance Test
- Installation & startup,
- Periodic maintenance and customer’s training
- Execution of Installation Qualification and Operational Qualification activities,
- Calibration, etc;
- Be responsible for customer’s calls, ticketing system, technical support and problem solving.
- Using ticket system to handle the communication both with principles and customers
- Regular customer visits to make surveys, define the demands and look for spare part and service business opportunity during service trip;
- Working closely with sales team & project team to ensure the customer satisfaction
- Provide detailed technical feedback and report to project management and to sales team according to customer’s feedback;
- Works closely with project team to full fill customer’s needs during service activities.
- On-time replies and reporting following work orders,
- Preparing weekly and monthly activity reports.
Qualifications
- Technical High School graduation or University degree in Engineering (Mechanical – Electric&Electronic)
- Both in speaking & writing, good command of Turkish and English
- General computer skills (word , Excel, Power Point, etc.)
- B class Driving License
- Able to travel frequently, domestic and international
- No military obligation for male employees
Competencies
- Know-how in pneumatic, mechanic, electric and electronic, PLC logic.
- Experience of machinery for pharmaceutical and food industry will be a plus
- Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.
- High ability to work in teams
- Analytical approach to problem solving capability, ownership, never give-up attitude
- Customer focused approach and able to create customer centric solutions
- Ability to plan & assign prioritization to work more efficient
Behaviors
- Perform necessary actions with principles and respond to customer with a sense of urgency when received a request from customer directly.
- To be Supportive and problem solving approach in customer communication while securing the rights of our principles.
- Respond customer request urgently and making customer to have a feeling that great care and focus is given.
- Sharing information and raising red flags to be proactive
In return, we offer you
We’re doing an international business in elegant environment working with dynamic and exciting projects. So, we have passion and ready to share and transfer this passion and energy to whom will be collaborative, open minded, resourceful, entrepreneurial and create lasting results
